Terms and conditions | Quinta do Couquinho

RETURNS AND REFUNDS POLICY

The Client may exercise the right of free resolution under the terms legally provided for and indicated below, namely in Decree-Law no. 24/2014, of 14 February, with the changes introduced by Law no. 47/2014, of 28 July.

The Customer can proceed with the exchange or return (termination of the contract) of the product (s) within 14 (fourteen) calendar days from the date of receipt, without the need to indicate the reason and without payment of compensation.

The 14 (fourteen) day period begins to run from the day following the day: (i) when the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the product (s) or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last product when the Customer has ordered several goods in a single order and the goods are delivered separately.

In order to exercise its right of free resolution, the Client must communicate its decision to terminate this contract by means of an unambiguous statement (for example, letter sent by mail, fax or e-mail), to the contacts indicated in the invoice.

For the free resolution period to be respected, it is enough that the communication regarding the exercise of the right of free resolution is sent to QCSA before the end of the resolution period.

The Customer must return the product (s) without undue delay and no later than 14 (fourteen) days from the day he informed QCSA of the free termination of the contract, considering that it is respected if the Customer returns the goods before the expiration of this period of 14 (fourteen) days.

The costs of returning the goods will be borne in full by the Customer, except in cases where QCSA is responsible for the return.

Upon return, the product (s) (including the packaging accompanying the product (s), labels and back-labels) must remain intact (s); otherwise, the refund is void.

Once the product (s) have been received at the premises of QCSA and after validation of the status of the product (s), a refund will be made to the Customer.

The refund will be made using the same payment method used by the Customer in the initial transaction or by bank transfer to IBAN to be indicated by the Customer, if the payment method used does not allow it.

Terms of Use (includes returns and refunds policy):

The purchase of products in E-Commerce at the Quinta do Couquinho Online Store is subject to the following general terms and conditions of use and contracting (“General Conditions”):

WEBSITE OWNERSHIP

The website www.quintadocouquinho.pt (“Site”) is owned by Quinta do Couquinho Sociedade Agrícola, Lda (“QCSA”), headquartered at Quinta do Couquinho-Horta da Vilariça, 5160-101 Horta da Vilariça, registered at the Commercial Registry of Braga, under the unique registration number and legal entity 513566635.

To clarify any doubts, request additional information or send suggestions, do not hesitate to contact us through any of the following means:

Email: geral@localhost

Phone: +351 278 518 110

Fax: +351 278 518 111

Letter: Quinta do Couquinho-Horta da Vilariça, 5160-101 Horta da Vilariça

OBJECT AND SCOPE OF APPLICATION

The present General Conditions aim to define the conditions of use and contracting through the Site.

These General Conditions apply to visitors to the Site (“Users”) as well as any commercial transactions carried out through the Quinta do Couquinho Online Store with consumers (“Customers”).

Navigation on the Site, as well as the purchase of any product in the Quinta do Couquinho Online Store, implies the acceptance of these General Conditions by the User / Client.

QCSA reserves the right, at any time, without prior notice and with immediate effect, to unilaterally modify the presentation and configuration of the Site and the conditions required to access and / or use the Site.

QCSA also reserves the right, at any time, without prior notice and with immediate effect, to change, add or revoke unilaterally, partially or totally, these General Conditions. Any changes will be immediately posted on this same online page, so it is advisable to consult this page regularly to keep up to date.

CONDITIONS OF ACCESS AND USE OF THE SITE

Access to the Quinta do Couquinho Online Store is free and does not require prior subscription or User registration.

Alcoholic beverages available for sale at the Quinta do Couquinho Online Store can only be purchased by individuals who are of legal age in their country of residence (18 years in Portugal) and who do not have any impediment and / or legal restriction that prevent them purchasing alcoholic beverages.

CONTENT INFORMATION

Copying, reproducing, modifying, displaying, transmitting or disseminating any type of content available on the Site for purposes other than strictly personal use is strictly prohibited.

QCSA reserves the right to unilaterally modify, at any time and without prior notice, the information and commercial offer presented on products, prices, promotions, commercial conditions and services, including any description, image or other information from the Online Store catalog Quinta do Couquinho.

The use of the Site for abusive purposes, and without prior authorization, is subject to recourse to the competent legal means by QCSA.

All contractual information is written in Portuguese, as well as article information, email communications and formalization of the sale.

This Site may include links to sites operated by third parties. These links are provided solely for the convenience of the User / Client. QCSA is not responsible for the content of any of these third party sites, namely for the quality, truthfulness and timeliness of the statements included therein. Access by the User / Client to any of these third party sites is conducted at your own risk.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All elements on this site, namely text, images, illustrations, graphics, files, layout, structure, among others, are protected by the legal provisions relating to intellectual property and, in particular, by the scope of copyright protection.

These elements may not therefore be copied for commercial use or for distribution, nor can they be modified or sent to other sites, without prior authorization from QCSA. This website may also contain images that constitute the intellectual property of third parties, who are also subject to the legal provisions applicable to the protection of copyright and intellectual property.

All elements on the Site, namely text, images, illustrations, graphics, files, layout, structure, among others, are duly protected by the legal provisions relating to intellectual property and, in particular, by the scope of copyright protection. In this way and under the terms of the Copyright and Related Rights Code (approved by Decree-Law no. 63/85, of 14 March, in the wording given by Decree-Law no. 100/2017, of 23 August), only its use for private purposes will be authorized, without prejudice to more restrictive provisions contained in the mentioned diploma. Any reproduction or total or partial representation of the Site or all or part of the elements included in it is strictly prohibited, under penalty of recourse to the competent legal means against anyone acting in this way.

Corporate names, brands, as well as any distinctive signs reproduced on the Site are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited.

OBLIGATIONS OF CUSTOMERS AND USERS

The Client and the User undertake to comply with and respect these General Conditions and, in particular:

make diligent use of the Site;
not attacking or illegally using the Site’s systems, not accessing information in restricted and unauthorized areas, not altering the Site’s content, nor testing and / or assessing the system’s vulnerability;
refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic and / or any other content that violate general principles of law and public order through the Site;
keep the access code (s) and name (s) of the assigned user (s) secret, in each case, to access the Site or services.

The User and the Client will be liable for damages and losses of any nature that QCSA may suffer as a result of non-compliance with any of the obligations to which they are subject under the terms of the law.

PRIVACY POLICY AND PERSONAL DATA PROTECTION

Privacy

The right to privacy of Users / Customers is a concern of QCSA and for this reason, respect for the privacy rights of all visitors to this Site is guaranteed.

Users can browse the Quinta do Couquinho Online Store anonymously, without providing any personal information. The visit to the Site, by itself, does not imply the registration, automatically, of any personal data that identifies the User / Client.

However, QCSA may (i) collect information about the behaviors on the Site, which are not of a personal nature, to improve the navigability of the Site (in accordance with the Cookies Policy regulated in the following Clause and (ii) request the availability of personal data of Users / Clients so that they can use certain content, features or services of the Site (under the terms of this Clause).

Responsibility for data processing

In compliance with Law No. 67/98 of October 26, in the wording given by Law No. 103/2015, of August 24, on the Protection of Personal Data, we inform that the treatment of personal data collected on the Site is QCSA’s responsibility.

Collection and processing of data

In order to be able to access and use certain features of the Site, namely the ordering of products online, the User / Client must previously register, through the creation of a personal account, which implies the provision of some personal data.

The personal data collected will be processed and stored by QCSA, or by external entities by this subcontractor, for the provision of services and are intended to manage the registration of Users / Customers on the Site and the use of the functionalities of the Quinta do Couquinho Online Store, namely, the processing of orders from Users / Customers and delivery of the products requested by them. Data will also be processed when communicating with Users / Customers, namely to respond to requests for information and clarification, complaints, as well as comments or suggestions made by Users / Customers. The data will also be used for statistical analysis and for the purposes of direct marketing and dissemination of QCSA services, for example by sending newsletters.

Thus, depending on the functionality or service desired by the User / Client, the following personal data may be collected: first name and surname, tax identification number, address, postal code, location, telephone number, mobile number and e-mail. In addition, QCSA will have access to your purchase history and will be able, if necessary to confirm the payment of the order or resolve any issues that result, to access data related to financial transactions, provided to entities Paypal and SIBS, for example.

Unregistered Users / Customers will be able to freely browse the Site and view the products available for ordering, as well as the others made available by QCSA (such as, for example, recipes), and will be able to place orders, in which case additional information such as tax identification number and delivery address.

QCSA assumes that the data collected were entered by the respective holder and / or that their insertion was authorized by the same, being the same true, current and accurate.

The Client expressly authorizes QCSA to send information about products and services that may be of interest to him, using his personal data for direct marketing purposes through any communication channel, namely through the use of email, SMS, MMS or other automatic call forms.

Right of access

QCSA does not sell, exchange or transfer to third parties the personal information of Users / Customers.

Without prejudice to the above, the personal information of Users / Customers may be transferred to external subcontracted entities to provide certain services and technical assistance.

Under the terms of the law, the User / Client is guaranteed, at all times, the right to access, rectify and delete their personal data, as well as the right to oppose their treatment, directly through their reserved area on the Site. or upon request addressed to QCSA through the contacts on the website.

Security measures

QCSA guarantees the confidentiality and security of the data provided by the Users / Customers of the Site.

QCSA makes its best efforts to protect the personal data of Users / Customers against unauthorized access through the Internet. For this purpose, it uses security systems, rules and other procedures, in order to guarantee the protection of the personal data of Users / Customers, as well as to prevent unauthorized access to data, its improper use, its disclosure, loss or undoing.

It is, however, the responsibility of the User / Client to ensure and ensure that the computer he is using is adequately protected against harmful software, computer viruses and worms. In addition, you should be aware that, without the adoption of appropriate security measures (for example, the secure configuration of the navigation program, updated antivirus software, security barrier software and the use of software of doubtful origin), the risk of data personal details and passwords to be accessed by third parties, without authorization to do so, is aggravated.

However, it should be noted that, whenever data collection is performed on open networks, such as the Internet, your data may circulate without security conditions, with the risk of being seen and used by unauthorized third parties.

COOKIES POLICY

What are cookies?

Cookies are small text files automatically stored on the hard disks of the Users / Customers’ computers or mobile devices when they access certain websites. Cookies identify the navigation program on the server, enabling the storage of information on the server, in order to improve the experiences of Users / Customers.

The information collected relates to Users / Customers’ browsing preferences, namely the way Users / Customers access and use the Site and the area of the country through which they access, not including, as such, information that identifies them, but mere information generic.

Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies or to indicate when a cookie is being sent, as described below. Note, however, that if you refuse cookies, some features of the Site may not work correctly.

Why do we use cookies?

In accordance with Law no. 41/2004, of 18 August, in the wording given by Law no. 46/2012, of 29 August, this Site may use cookies using the prior and express consent of Users / Customers. The Quinta do Couquinho Online Store uses cookies on the Site, as described below.

The collected cookies are used exclusively by QCSA, directly or through external entities subcontracted by you.

The use of cookies aims to improve the performance of the Site and maximize your experience when browsing it, namely allowing a faster and more efficient navigation, eliminating the need to repeatedly enter the same information. If you have any questions about the terms of operation of the cookies used by QCSA, you can contact us through the contacts referred to in Clause 1.

Cookie management

All browsers allow the respective user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser.

It is necessary to bear in mind, however, that the deactivation of cookies may affect, partially or totally, the browsing experience on the Site.

The User / Client can configure cookies in the “options” or “preferences” menu of their browser. Below are the various ways to disable cookies, depending on the browser:

Internet Explorer cookie settings: To disable cookies in Internet Explorer:

Click on the “Tools” menu and choose the “Internet Options” option;
Select the “Privacy” tab;
Move the bar until the expression “Block all cookies” appears.

Cookie settings in Mozila Firefox: to disable cookies in Firefox:

Click on the “Tools” menu;
Select “Options”;
Click on the “Privacy” icon;
In the “Cookies” section, disable the “Accept cookies from sites” option;
Click “OK” to save the changes and close.

Chrome cookie settings: To disable all cookies in Chrome:

Click on “Settings” on the toolbar;
Click on “Show advanced settings”;
In the “Privacy” section, click on “Content Settings”;
Select the option “Block data settings by websites”
You can change the following settings in the “Cookies” section:
Eliminate cookies;
Block cookies by default;
Allow cookies by default;
Keep cookies and website data by default until you exit your Internet browser;
Create exceptions for cookies on specific websites or domains;

Cookie settings in Safari Web and iOS: To disable cookies in Safari Web and iOS:

Click on “Edit”;
Select “Preferences”;
In the top panel, select the “Privacy” icon;
In the “Accept cookies” section, select “Never”.

Other Internet browsers (browser): please look in the “help” menu of the internet browser or contact your supplier.

For more information on cookies, visit www.allaboutcookies.org (available in English only), where you can find information on how to manage your settings for the various browser providers. If you don’t want your website visits to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.

DISCLAIMER OF WARRANTIES AND LIABILITY RELATING TO THE SITE

QCSA does not guarantee the availability and continuity of operation of the Site and services and excludes any liability for damages and losses of any nature that may be due to their lack.

QCSA reserves the right to refuse or withdraw access to the Site or services, at any time and without the need for prior notice, on its own initiative or by a third party, to those Customers and Users who do not comply with these General Conditions and / or applicable law.

ONLINE ORDERING

To make a purchase at the Quinta do Couquinho Online Store, the User must register as a Customer.

Once registered, the Customer can place his order, selecting the desired products. The Customer must follow all the steps described on the Site for the order to be successfully completed.

The validation of the purchase order presupposes that the Customer is aware of and expressly accepts these General Conditions. The data recorded by the Quinta do Couquinho Online Store are evidence of the set of transactions carried out between QCSA and the Customer.

As soon as you finish your purchase, the Customer will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request a change.

PRODUCT AVAILABILITY

Items for sale at the Quinta do Couquinho Online Store are subject to existing stock and orders will be processed on a first come, first served basis.

In the event of a temporary or permanent out of stock, the Customer will be duly advised and an alternative of products with similar characteristics will be suggested.

PRICES

The prices of the products are indicated in € (euros) and include VAT at the legal rate in force.

All prices available in the Quinta do Couquinho Online Store can be changed without prior notice and are always subject to stock break.

Prices and promotions made at the Quinta do Couquinho Online Store are independent of those applied at the Quinta do Couquinho physical store.

SHIPPING COSTS

The value of shipping costs is calculated according to the weight of the products, the destination and the total value of the order. This value is indicated in the shopping cart before final order validation.

PAYMENT METHOD

QCSA offers the Customer the following payment methods: Bank Transfer and Paypal reference.

After receiving the data related to the order, the Customer has 48 (forty-eight) hours to make the payment. If you do not do this within this period, the order will be canceled.

In the case of payment with Paypal, the debit will be made to the Customer’s account when the order is shipped.

The payment method defined as cash-back is not available at the Quinta do Couquinho Online Store.

QCSA will use its best efforts to guarantee maximum confidentiality and security in the data transmitted over the internet.

DELIVERY

Orders will only be shipped after confirmation of stock and payment.

The delivery of orders will be made to the address indicated by the Customer and according to the delivery times of the carrier.

Home delivery cannot be made in PO boxes. Parcel deliveries can be made abroad as long as the address is covered by the carrier’s delivery area.

QCSA is committed to delivering the ordered items as soon as possible.

All orders shipped by QCSA must be examined by the customer upon receipt. If any irregularity or damage to the product is detected, the Customer must return it to the carrier, justify the reason for the return on the delivery note and inform QCSA immediately.

RETURNS AND REFUNDS POLICY

The period of 14 (fourteen) days starts to count from the day following the day: (i) when the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the product (s) or in the case (ii) in which the Customer or a third party indicated by him, other than the carrier, acquires physical possession of the last product when the Customer has ordered several goods in a single order and the goods are delivered separately.

For the free resolution period to be respected, it is enough that the communication regarding the exercise of the right of free resolution is sent to QCSA before the end of the resolution period.

The costs of returning the goods will be borne in full by the Customer, except in cases where QCSA is responsible for the return.

Upon return, the product (s) (including the packaging accompanying the product (s), labels and back-labels) must remain intact (s); otherwise, the refund is void.

Once the product (s) have been received at the premises of QCSA and after validation of the status of the product (s), a refund will be made to the Customer.

APPLICABLE LEGISLATION AND JURISDICTION

All purchases made on the Site are subject to Portuguese law. Any conflict or divergence in the interpretation of the General Conditions will be submitted to the competent Portuguese court.

If the Client is outside of mainland Portugal, QCSA now informs that any judicial process must be referred to the Portuguese courts.

These General Conditions were updated on March 1, 2021.